Social Prescribing - please follow this link (click control and link) to read about how this wonderful service is helping our patients who are carers, those at risk of falls or those classed as frail, to connect with organisations and services which can support them with their social, emotional or practical needs.
Reminder that the rear car park is for STAFF ONLY. There are 2 dedicated disabled spaces and one general space in the front car park. There is plenty of local on-street parking; please ensure that you park courteously and do not block our neighbour's driveways. Thank you for your co-operation.
Travel clinic - please note that we need to receive your completed Travel Risk Assessment form at least 6 weeks prior to travel. If you are travelling in 4 weeks time or less, we are unable to see you here at the surgery, and you will need to attend a private travel clinic. Please refer to our Travel Clinic page on the RHS of our home page for more information.
Use of email - please note that we do NOT accept requests via the surgery email for anything other than repeat prescriptions. This is for governance reasons. Please make either a face-to-face or telephone appointment if you wish to discuss something clinical, or use our new e-Consult facility.
CQC - we are pleased to be rated as "GOOD". Please refer to our CQC section for a link to the report.
Electronic Prescriptions Service, myGP app and Share Your Care - please see our pages on these services that we offer. They can be found on the right hand side of the home page.
Contact Details - please make sure that the contact details that we hold for you and all family members are correct.
SMS texting - we use this service to send out messages to our patients who have agreed to receive SMS texts. You will receive a reminder about your appointment, and invites to specific clinics (e.g.) Flu Clinic. If you are unable to attend your appointment, please remember to cancel so that we can free that up for another patient. Thank you.
Contacting the Surgery - During COVID19 we are asking patients wherever possible to use the E-consult service on our website for the assistance of a GP. The E-consult is a service for patients wanting to contact a GP for medical or administrative assistance. Use E-consult to avoid the queues.
Our telephone lines are extremely busy at this time and all telephone calls to our reception will be initially triaged. Your patience is much appreciated at such a difficult time.
Repeat prescription requests - please remember that we will not accept requests for repeat prescriptions over the telephone. Please see "Repeat Prescriptions" tab for more information.
Training practice - we are an accredited Training Practice, this means that we sometimes have trainee doctors in surgery. The FY2's and Registrars have completed their 6 year medical training and are qualified doctors who are now experiencing life in a GP surgery. We also host Year 6 medical students from Imperial College, and they may sit in during a consultation with your GP. If you would prefer not to have a trainee present when you see your GP, please let Reception know when you book in. Please refer to our Training Practice page on the LHS of the home page.
If you have any queries or comments about the surgery, please do not hesitate to contact Carole Coles-Ranson our Practice Manager.
Friends and Family Test
Please do not forget to complete our anonymous Friends and Family Test (FFT) questionnaire after your appointment. If you have signed up for SMS texting, you will receive a prompt to complete our survey following your appointment.
Our Friends and Family score for August 2020 was:-
This is an anonymous text survey sent on a monthly basis to patients who have attended the surgery during August. This figure was the average of the scores they awarded us.
Some of the comments we received anonymously were:
Consistently friendly and caring service.
Excellent professinal treatment delivered with great skill and kindness.
Excellent service as always.
We would like to thank all those patients who took time to complete the survey, and would like to thank you for all your supportive and postive comments.